SHOPPING GUIDE
SHOPPING GUIDE
Payment method
- Credit card
For enhanced security, we have introduced a personal identification code (3D Secure) for credit card orders.
Depending on the credit card you use, you will be asked to enter a personal message, a one-time password, or an authentication password specified by your credit card company.
Please contact your credit card company for more details about the authentication service and password.
- Cash on delivery
-
You will need to pay for the item when the delivery company delivers the item.
The total amount of the product and shipping fee plus the following COD fee will be the total payment amount.commodity price COD fee less than ¥10,000 ¥330 ¥10,000 or more and less than ¥30,000 ¥440 ¥30,000 or more and less than ¥100,000 ¥660 ¥100,000 or more and less than ¥300,000 ¥1,100
※Cash on delivery is not available for overseas shipments.
Delivery and Shipping fee
Free shipping nationwide with purchases of ¥11,000 (including tax) or more.
The shipping fee for customers under ¥11,000 (including tax) is as follows.
| Hokkaido | North Tohoku | South Tohoku Kanto Shinetsu Chubu Hokuriku Kansai |
Chugoku | Shikoku | Kyushu | Okinawa |
|---|---|---|---|---|---|---|
| ¥1,122 | ¥781 | ¥748 | ¥1,089 | ¥1,089 | ¥1,122 | ¥1,870 |
※For overseas shipments, you will be charged regardless of the purchase price.
Product delivery
After confirming your order, in the case of COD or credit settlement, we will ship within 2 to 10 days.
※If the shipping business stop due to weekends, holidays, and the year-end and New Year holidays, we will inform you on the homepage each time.
※Due to product production, it may take more time.
※Delivery date cannot be specified.
Returns
- Return deadline
- We do not accept returns or exchanges for ordered products. Only defective products will be returned or exchanged.
Please contact our customer service within 7 days (including the arrival date) of the product arrival date.
You can contact us by using the special form on the inquiry page of this site (reception hours: weekdays 11: 00-16: 00).
Please note that we cannot accept returns or exchanges after the above deadline.
Please note that if any of the following cases apply, clothes (including some hats and belts) and shoes cannot be returned.
・Product that have been used and worn even once
・ Products that have become dirty or damaged at the customer's responsibility
・ Washed / cleaned products
・ If you cannot contact us within 7 days from the date of arrival
・ If the return is not confirmed within 7 days of receiving the return
・ Products with missing accessories such as purchase statements, tags, warranty cards, instruction manuals, etc.
- Return shipping fee
- If it is defective product, we will bear it. Please return to us by cash on delivery.
- Defective products
- Please contact us immediately after the product arrives. Please note that we cannot accept returns unless the item is defective.
Wrapping
If you want wrapping, please order GIFT wrapping with the product (¥500).
Please order GIFT Wrapping from "ITEM" → "GIFT" → "Wrapping".
Please note that we do not accept orders for gift wrapping only.
