- DOYA INC.
- Operation manager
- Yuto Doya
- Postal code
- 1-16-26 Kyowa Building 201, Ebisu, Shibuya-ku, Tokyo
- Explanation of charges except the product price
- ［Shipping fee］
Free shipping nationwide with purchases of ¥10,000 (excluding tax) or more.
The shipping fee for customers under ¥10,000 (excluding tax) is as follows.
Hokkaido ¥1,122 / North Tohoku ¥781 / South Tohoku ¥748 / Kanto ¥748 / Shinetsu ¥748 / Chubu ¥748 / Hokuriku ¥748 / Kansai ¥748 / Chugoku ¥1,089 / Shikoku ¥1,089 / Kyushu ¥1,122 / Okinawa ¥1,870
※For overseas shipments, you will be charged regardless of the purchase price.
less than ¥10,000：¥330
¥10,000 or more and less than ¥30,000：¥440
¥30,000 or more and less than ¥100,000：¥660
¥100,000 or more and less than ¥300,000：¥1,100
※Cash on delivery is not available for overseas shipments.
- Application expiration date
- If there is no payment within 7 days after ordering, we will not consider purchasing and we will automatically cancel the order.
- Defective products
- Please contact us immediately after the product arrives. Please note that we cannot accept returns unless the item is defective.
- Sales quantity
- Please check each product page.
- Delivery date
- After confirming your order, in the case of COD or credit settlement, we will ship within 2 to 10 days.
※Due to product production, it may take more time.
- Payment method
- Cash on delivery・Credit card
- Payment deadline
- It will be within 7 days after sending the confirmation e-mail from us.
- Return deadline
- Please contact our customer service within 7 days (including the arrival date) of the product arrival date.
You can contact us by using the special form on the inquiry page of this site or by calling 03-6459-3946 (reception hours: 11: 00-18: 00).
Please note that we cannot accept returns or exchanges after the above deadline.
Please note that if any of the following cases apply, clothes (including some hats and belts) and shoes cannot be returned.
・Product that have been used and worn even once
・ Products that have become dirty or damaged at the customer's responsibility
・ Washed / cleaned products
・ If you cannot contact us within 7 days from the date of arrival
・ If the return is not confirmed within 7 days of receiving the return
・ Products with missing accessories such as purchase statements, tags, warranty cards, instruction manuals, etc.
- Return shipping fee
- In the case of returns for the customer's convenience, shipping fee will be borne by the customer. If it is defective product, we will bear it. Please return to us by cash on delivery.