- Member registration and various changes
- shopping cart
- how to order
- merchandise
- gift wrapping
- Payment method
- Size and measurement information
- postage
- delivery
- Cancellation/Return/Exchange
- Recommended environment
- Terms of Use/Handling of Personal Information
- inquiry
Member
We recommend registering as a member so that you can enjoy shopping comfortably on the CLOUDY official online shopping site. Registration is free.
*Before registering as a member, be sure to Terms of Service」「 privacy policyPlease read and agree to this before registering.
* You can use shopping without registering as a member.
Member registration
Membership registration can be done from the new member registration on the CLOUDY official mail order site.
Member registration hereYou can proceed from here.
*If you are using anti-spam measures, please cancel the domain designation of @cloudy-tokyo.com.
(If you do not cancel, you may not be able to receive communications from the CLOUDY official online shopping site.)
*If you do not set domain-specified reception, free emails may go into the spam folder.
Confirmation/change of registered information
Members can check their order history, e-mail magazine subscriptions, delivery list (name, address, phone number), etc. from My Page.
* My page is a personal page only for customers that can be used by registering as a member.
*If you wish to change your registered member information, please contact us using the inquiry form.
Contact form here。
Confirm/change password
If you have forgotten your registration password for the CLOUDY official online shopping site, Click here if you forgot your passwordPlease check from
e-mail magazine
If you register for the e-mail magazine, you can receive the latest information from the CLOUDY official mail order site.
*The e-mail magazine is issued irregularly.
*Even if you are not registered as a member, you can register for the e-mail newsletter.
Please change your e-mail magazine reception settings from My Page.
* You can unsubscribe from the e-mail newsletter sent to you or from My Page.
withdrawal
If you wish to withdraw from membership, please contact us from the inquiry form.
Contact form here。
On the CLOUDY official mail order site, the product will be secured when the order is completed.
Please note that we do not guarantee product inventory at the time the customer puts the product in the shopping cart.
Please select the size on the detail page of the desired product and click "Add to cart" or "Pre-order".
*The products you have selected will be added to your cart.
Click "Cart" at the top right of the screen, check the ordered products on the displayed page, and if there is no mistake, click "Proceed to checkout".
*If you want to remove an item from your cart, click "Delete" on the cart page.
*If you wish to specify the delivery date and time, please select the desired delivery date and delivery time on the cart page.
*If you would like gift wrapping, there is an input form on the cart page, so please fill in the desired wrapping method from there.
1. Enter contact information, delivery method, and delivery destination information
Please enter your contact email address. If you have already registered as a member, please log in.
Please select the shipping method from the methods available in the store.
Please enter the recipient's name, address and phone number in the shipping address. If you save it, your next purchase will be smoother.
2. Confirmation of shipping method and shipping fee
Please note that the shipping method and shipping charges based on your order will be displayed.
3. Confirmation of contact information and delivery address, selection of payment
Please confirm the customer information, delivery address, ordered product, etc., and select the payment method.
If you wish to pay by credit card, please enter your credit card information.
Please enter the billing address if it is different from the shipping address.
4. If there are no mistakes in the contents, click "Pay now".
5. The “Order Completed” page will be displayed.
After completing the application process, a confirmation email will be sent to your registered email address.
Product prices are subject to change without notice. Please note.
For more information herePlease refer to the.
You can choose from the following payment methods.
・Credit card (VISA / Master Card / American Express / JCB)
・Cash on delivery
・Shop Pay
・Amazon Pay
・Google Pay
・Apple Pay
・PayPal
credit card payment
Please make payment based on the rules of the designated card company.
VISA / Master Card / American Express / JCB
Payment method can only be used in bulk.
*We are unable to investigate inquiries regarding withdrawals. Please contact your credit card company.
To prevent unauthorized use of your credit card, we ask you to enter a security code.
What is a security code? For Visa, Master and JCB cards, the 3-digit number printed on the back of the card.
For American Express, it will be a 4-digit number printed on the front.
cash on delivery
When the ordered product arrives at the customer's hand,
This is a payment method in which payment (cash, credit/debit card, electronic money) is given directly to the delivery person in exchange for the product.
Cash on delivery cannot be used if the delivery address is different from the orderer.
A separate cash-on-delivery fee will be charged when using cash-on-delivery payment.
After the order is completed, the order confirmation email will show the total amount that does not include the cash on delivery fee.
*The total amount that does not include the cash-on-delivery fee will be displayed on the receipt, order history, etc. Please note。
| Commodity price | COD fee (tax included) |
| Less than 10,000 yen | 330 yen |
| 10,000 yen or more and less than 30,000 yen | 440 yen |
| 30,000 yen or more and less than 100,000 yen | 660 yen |
| 100,000 yen or more and less than 300,000 yen | 1,100 yen |
Shop Pay
If you register your email address and mobile phone number when ordering, simply enter the 6-digit Shop Pay code (SMS authentication) that will be automatically sent to you the next time you make a purchase, and you will be able to re-enter your shipping address and credit card information. Shopify's payment service that allows you to easily pay without having to pay.
For more information herePlease refer to.
Amazon Pay
Amazon Pay is a service that allows you to pay using your address and card information registered with Amazon.
For more information herePlease refer to.
[How to use]
① Select Amazon Pay on the checkout page.
②The Amazon sign-in screen will be displayed, and you will be able to select the delivery address and card information registered with Amazon.
【Notes】
*Even if the order has been completed with Amazon Pay, the payment has not been completed, so depending on the card information used by the customer, it may be canceled.
In that case, please check the expiration date, lack of credit, etc., and perform the procedure again.
*The delivery address and payment method cannot be changed after an order has been placed.
*Please note that you cannot set "Billing Address/Name" and "Shipping Address/Name" separately.
Google Pay
Google Pay is a payment method provided by Google that allows you to easily pay without manually entering your credit card information or shipping address.
For more information herePlease refer to.
Apple Pay
Apple Pay is a payment method provided by Apple, and is a service that allows you to check out at online stores using iPhone, iPad, Safari, etc.
A quick and easy way to pay without manually entering your credit card information or shipping address.
For more information herePlease refer to.
PayPal
PayPal is an online payment service trusted and used all over the world.
Your credit card information is managed by PayPal.
If you register with PayPal, you do not need to enter your credit card number for each payment.
Make payments easily and securely.
For more information herePlease refer to.
Please be sure to check before purchasing as it is described on each product detail page.
Shipping fee is free nationwide for purchases of 11,000 yen (tax included) or more.
In the case of less than 11,000 yen (including tax), the following amounts are charged for each region.
| Hokkaido | North Tohoku |
Southern Tohoku |
China Shikoku |
Kyushu | Okinawa |
| 1,122 yen | 781 yen | 748 yen | 1,089 yen | 1,122 yen | 1,870 yen |
Delivery company
Our shopWe deliver by Yamato Transport Co., Ltd.
Estimated delivery date
Depending on the delivery area, we will ship the order on the same day or the next business day after confirming the order. In some cases, it may take up to 7 business days for the product to be shipped.
Pre-order items will be delivered by the delivery date indicated on each product page.
*If you purchase a reserved item and a regular item at the same time, they will be shipped together with the regular item when the reserved item arrives. Please note。
*It may take time depending on traffic conditions, weather, and region. Please note。
*Shipping services are suspended on Saturdays, Sundays, holidays, Golden Week, year-end and New Year holidays, etc. Please note。
Specified delivery date
We will receive your order within 5 to 13 days after placing your order, excluding weekends and holidays.
* The specified date and time are only a guideline. Even if you request it, delays may occur due to road traffic conditions on the day. Please note.
You can specify the delivery date and delivery time zone on the cart page when ordering.
If you wish to have the item delivered in the shortest possible time, please do not specify the delivery date.
* If there are reserved items in the cart, you cannot specify the delivery date and time. Please note。
*Even if you set a time-specified service in some areas such as Okinawa and remote islands, we may not be able to meet your request for the specified date. Please note。
The times you can specify are as follows.
: Do not want
: morning
: 14:00-16:00
: 16:00-18:00
: 18:00-20:00
: 19:00-21:00
Product delivery status
You can check the delivery status in real time from Yamato Transport Co., Ltd.'s "Baggage Inquiry Service" below. When checking, please prepare the tracking number described in the "Product shipment notification" email that will be sent after the product is shipped.
Yamato Transport Baggage Inquiry Service
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Shipping address
The shipping address is only within Japan.
For overseas delivery, products can be delivered overseas by using the World Shopping.BIZ service that is available when accessing this site from outside Japan.
For details of the service, please contact the operating company directly.
World Shopping.BIZ： https://www.worldshopping.biz/
shipping list
In addition to the customer's home, the product can be delivered to the location specified by the customer. If you register your name, address, etc. in the delivery list, you can easily specify it by simply selecting it from the list during the purchase procedure.
Delivery statement (purchase statement)
Please keep it in a safe place as it serves as proof of the seller and date of purchase.
receipt
You can download the receipt from your order history or shipping completion email.
*The total amount that does not include the cash-on-delivery fee will be displayed on the receipt, order history, etc. Please note。
cancel
We cannot accept cancellation of ordered products after the order is completed.
When placing an order, please carefully check the product details on the product page and size guide.
Returns/Exchanges
When the ordered product arrives, please be sure to check for any damage or defects in the product and for any errors in the order details within 7 days.
If the product is defective or if you receive a product that is different from what you ordered
In the unlikely event that the delivered product is defective, or if the product delivered is different from what you ordered, we will respond by returning or refunding the product or exchanging it.
Please contact us from the inquiry form.
Contact form here。
Please note that we cannot accept requests for returns or exchanges of products after the above deadline.
Also, if any of the following cases apply, please note that even clothes (including some hats and belts) and shoes cannot be returned.
・Items that have been used or worn even once
・Products that are soiled or damaged by the customer
・Items that have been washed or cleaned
・If you do not contact us within 7 days from the date of arrival of the product to return the product.
・If the return is not confirmed within 7 days after receiving notification of the return.
・Products with lost accessories such as purchase statements, tags, warranty cards, instruction manuals, etc.
We cannot accept returns or exchanges due to customer's convenience (size does not fit, different from image, wrong order, etc.). Please note。
Except for product troubles and defects, Shipping cost for returned goods (including products with free shipping) and return shipping costis the customer's responsibility. Please note that if the item is returned by cash on delivery, it will be deducted from the refund amount.
*In the case of product troubles or defects, we will bear the shipping fee between the delivery address of the product and our company's address.
refund
We will change the settlement amount through the credit card company.
At the time of the refund procedure, if the initial billing has been confirmed due to the closing date of the credit card used, it will be withdrawn once and the amount used in the following month will be offset or refunded.
*The refund method differs depending on the card company. If you have any questions, please contact your credit card company.
Refunds will be credited to the account of the same method used for payment.
We will refund the money to your designated bank account, so please contact us using the inquiry form.
Contact form here。
Windows: Latest version of Google Chrome, Mozilla Firefox, Microsoft Edge
Mac (Macintosh): The latest versions of Safari and Google Chrome
iPhone: Safari, the latest version of iOS
Android: latest version of Google Chrome
*If you are using Internet Explorer, there may be display problems or some functions may not be available.
The CLOUDY official mail order site has established terms of use.
Before using the Terms of ServicePlease read and accept this before using.
Regarding your personal information, privacy policyWe handle your personal information with the utmost care.
We also use SSL for security.
All customer information such as credit card and address is encrypted to protect the content of communication, so please use it with confidence.
CLOUDY official mail order site purchase products and how to usePlease contact us using the inquiry form below.
Contact form here。
Reception hours (Monday-Friday): 11:00-16:00
*Saturdays, Sundays, public holidays, summer vacations, and year-end and new year holidays may require more time to respond. Please note.